Commercial terms

SELLER

mobilNET, s.r.o.
Sobôtka 5116/3
979 01 Rimavská Sobota

Company Identification Number (IČO): 36415901
Tax Identification Number (DIČ): 2021778759
VAT Identification Number (IČ DPH): SK2021778759

Company is registered from 29. November 2007 in the Companies Register of District Court Banská Bystrica, Section s. r. o., Insert No. 9776/S

Supervisory Authority

The Slovak Trade Inspection for region Banskobytrický kraj, Dolná 46, Banská Bystrica

1. Ordering

Goods are ordered directly on the webpage sutdo.com by putting into the shoping cart and by completing necessary information for realisation and sending of the ordered goods. In case of failure of direct ordering our Trading – Contractual Partners have the option to send the order by e-mail to the address eshop@mobilnet.sk. Goods ordered in such way must be ordered precisely according to their Commodity Code. After delivery of the order goods the Customer will be informed about the order receipt by e-mail. In case of any change in the order made by our company, Customers shall be directly contacted by our sales department in order to agree on next procedure. If you have any questions, please, contact us on telephone numbers +421 47 562 15 05, 0902 946 900 or by e-mail on eshop@mobilnet.sk. We are pleased to provide you with the answer.

2. Duties of the Seller

1. The Seller shall inform Customer about every change, which is to be made in the order.
2. The Seller shall secure delivery of goods free from damage.
3. The Seller shall supply goods, which comply with standards, prescriptions and regulations valid in the territory of Slovak Republic.
4. The Seller shall deliver goods precisely according to the order (type, price, colour).

3. Duties of the Purchaser

1. The Purchaser shall collect the ordered goods.
2. The Purchaser shall check if the packaging of goods has not been damaged.
3. In case of defects the Purchaser shall immediately contact the Supplier.

If the package with defect has been collected, our company shall not be liable for the eventual complaints for damage to goods by tranport. In case the Purchaser does not collect the goods, supplier reserves the right to claim compensation for damage suffered. If the Customer requires resending the goods after previous failure to collect, they shall pay expenses connected with first delivery of the goods.

4. Prices

If the package with defect has been collected, our company shall not be liable for the eventual complaints for damage to goods by tranport. In case the Purchaser does not collect the goods, the Supplier reserves the right to claim compensation for damage suffered. If Customer requires resending the goods after previous failure to collect, they shall pay expenses connected with first delivery of the goods.

5. Delivery terms, shipping method

Goods ordered shall be removed from stock by no later than two working days from the receipt of the goods. If goods ordered are not in the stock, Customer will be contacted in order to agree on next procedure. Customer shall be informed about removing from stock and subsequent delivery of the goods by e-mail. Goods shall be delivered through courier company or by Slovenská pošta, a. s. Type of delivery is chosen when submitting your data for equipping the order. Goods may be payed by method of on-line service 24.pay or by mail order.

Overview of payment methods and transport costs:

Payment method:

Mailing order /Slovakia, Czech republic, Hungary/
24pay /Entire world/

Shipping:

Free shipping  – entire world – flat-rate payment – 0 €

6. Cancelling of the order and withdrawal from the Purchase Contract

In case unwanted or incorrect order of goods or other change of goods occur, it is necessary to contact our company by the e-mail on eshop@mobilnet.sk with a precise description of your order or by telephone on +421 47 562 15 05, 0902 946 900. Cancelling or change of the order may be made only before the goods were removed for the delivery. After the delivery and collection of goods Customer according to Act No. 102/2014 Coll. on Consumer Protection during the Sale of Goods or Provision of Services pursuant to the Distance Contract has the choice of cancelling the order or withdrawing the Purchase Contract by 14 working days from the day of collection of goods without providing reasons. Purchaser bears the expenses from returning the goods. Purchase price with expenses for goods ordering according to Act No. 102/2014 shall be returned by 15 days to the account number or by Postal Cash Payment Instruction on the Purchaser´s address. Please, send any complaints to the address mobilNET, s. r. o., Sobôtka 5116/3, 979 01 Rimavská Sobota.

7. Warranty and complaints

For goods sold, if not agreed otherwise, our company provides a statutory warranty period for 24 months. A sale note is the invoice, which at the same time serves as the warranty for your purchase. The warranty period starts on the receipt of goods by the Customer from carrier. Complaints shall apply to production defects identified immediately after the delivery of the goods, or during use (poor sewing on the sleeve, inability to charge the battery, charger does not charge). Next procedure, when complaining, is conducted in comply with Civil and Commercial Code. Complaints shall not apply to defects caused by the user during the normal use, to defects caused by the interference of untrained person (exchange of packaging, protection foil) and mechanical defects.

Batteries are governed by the special conditions on complaints. Mobile phone battery is categorised as the consumables. It has limited life span, which depends on the way of use and operation. Warranty shall not cover reduced battery capacity, and also not its entire loss caused by normal use and period of use. Specific scope of warranty for batteries is stipulated by the agreement on characteristic, purpose and quality of mobile phone battery according to Section 496 Art. 1 of the Civil Code. Production characteristic of sold battery is its ability to retain the same quality as at the time of purchase just for the period of six months from the date of start of use, while after this period any manifestations in the battery quality in the form of loss in its performance is just manifestation of its natural wear, what is not deemed as defect on the battery. Mobile phone battery is able to retain its unchanged capacity only in case of correct use, while particular emphasis is put on initial reformatting of the battery (see attached instructions for use).

8. Complaint procedure

In case customer ascertains defect after collecting the goods or during its use in the warranty period, it is necessary to contact the Supplier on telephone numbers +421 47 562 15 05, 0902 946 900 or on the e-mail address eshop@mobilnet.sk. Information, which are necessary for the settlement of the claim: type of goods – precise title according to the invoice, invoice number, compliant. The claimed products need to be sent at own expenses to our address (Mobilnet s.r.o., Sobôtka 5116/3, 97901 Rimavská Sobota) together with the photocopy of the profe of the purchase (the invoice) and description of the reason for the claim. When sending the products for the complaint, Customer shall take care to pack the goods in such way, that there will be no damage during the transport resulting in failure of addressing the complaint. The Supplier shall decide on eligibility of complaints immediately, not later than 3 working days from delivery of the claimed goods in our company. Customer shall be informed about the result via e-mail, if not agreed otherwise. Eligible complaint and expenses arising from removing the defect shall be settled at the Supplier´s expenses not later than 30 calendar days after the date of starting the complaint procedure. Ineligible complaint shall be returned to the Customer with relevant decision.

9. Withdrawal from the Contract

Consumer is entitled without providing any reason to withdraw the Contract by 14 days from date of collecting the goods.

10. Data protection and privacy